A couple days ago, after only 24,700 miles and 28 months, the R came down with a dead battery. :o( I eventually ended up at PepBoys because I thought that with a large selection of batteries they would be sure to have one compatible with the R. Wow, was I wrong. PepBoys had to contact Congressional VW to request an OEM battery--two hours to deliver. At this point it was beginning to dawn on me that I might not make it to work at all that day so I said, "fine."
Three hours pass... still no battery. A phone call discovers that the Congressional parts person forgot to arrange for someone to deliver the battery. Wangos! Delivery will be in one hour. Yeah, sure it will. :o(
One hour later... still no battery. Somehow I'm not too surprised. Finally... FINALLY, the battery arrives, and I'm out with a new battery in 20 minutes.
Let's see... from the time I discovered my battery was dead to the time I had a new one installed... 9 hours. When I returned home I promptly e-mailed a complaint to VW Customer Care, though I'm not sure how useful that is given that I was stranded at PepBoys.
If you're interested in more details follow this link.
Anywhoo, I'd been to Congressional VW when I was shopping around for accessories, and even before that when I was looking into purchasing my GTI and later the R. I'm sincerely grateful that I never gave them an iota of my money. And I never will.