Scary... but true?

According to an investigative report by CNN most of the major insurance companies have taken a tough take-it-or-leave-it policy when dealing with minor accident claims involving soft-tissue injuries. Here are the highlights of the report (Auto insurers play hardball in minor-crash claims):

• State Farm, Allstate employ consultant's strategy, CNN research finds
• Theme of strategy is "deny, delay, defend," former employee says
• Companies convince juries that claims are fraudulent
• Insurers, institute deny treating claimants unfairly

I wish CNN had listed all the auto insurance companies they had investigated and suspect of participating in this policy. Maybe I'm just cynical, maybe it's an unavoidable consequence of living in a capitalist economy, but I find it all too easy to believe that insurance companies are milking their customers like cash-cows in the bid for ever-increasing profits.