United Airlines Breaks Guitars

I wonder if a different airline would have accepted liability. I'd hope so, but with airlines I've found 'hope for the best, expect the worst' to be the best attitude to have when traveling. A way to manage expectations and mitigate frustration.

United Breaks Guitars, by Dave Carroll.



United Breaks Guitars 2



Now it seems United has lost, temporarily, at least, Dave Carroll's luggage, too:

After famously breaking his guitar, United Airlines has managed to cause further trouble for David Carroll by losing his luggage — just as the Canadian singer-songwriter was en route to deliver a speech about customer service [...] --cbc.ca